Shipping & Returns Policy

1. Custom Fabrication & Laser Engraving Timelines

Each AURA smart card is an artisanal product crafted to order. Following the confirmation of your typography or corporate logo via WhatsApp or email, our workshop requires 24 to 48 business hours to precision laser-engrave, program, test RF signal strength, and hand-pack your card in its velvet protection sleeve.

2. Worldwide Priority Shipping Estimates

We partner exclusively with premier air courier services including DHL Express and FedEx International Priority to ensure your card arrives safely and promptly.

* Complimentary priority shipping applies to all orders totaling $150 or more. Flat-rate $15 shipping applies to smaller single-unit orders.

3. Tracking & Delivery Signature

Once your shipment has been scanned into the courier hub, an automated tracking URL and dispatch confirmation will be sent directly to your WhatsApp or email. High-value metal fleet orders require an adult signature upon delivery to prevent porch theft.

4. 30-Day Satisfaction Warranty

We stand unequivocally behind the finish, material density, and contactless responsiveness of every card we create. If you are not completely delighted with your card within 30 days of receiving it:

• Hardware Flaws: If the NFC microchip fails to trigger or the laser engraving exhibits misregistration, we will manufacture and dispatch a brand new replacement free of charge.
• Standard (Non-Customized) Goods: Can be returned in their original packaging for a 100% refund.
• Bespoke Laser Engraved Cards: Because customized items with personal monograms cannot be resold, returns are subject to a nominal $20 material recycling fee, or we will recut the design to your satisfaction.

5. Damaged or Lost Shipments

In the unlikely event your package arrives crushed, punctured, or is reported lost in transit by the carrier, simply take a quick photograph and message our WhatsApp concierge at +1 (800) 555-AURA. We will immediately expedite a replacement order without waiting for protracted carrier investigations.

6. How to Initiate a Return or Exchange

To initiate a return or warranty evaluation, simply contact us via email or WhatsApp with your order reference number: